Maybe your IT staff has sold you on the benefits of new computers. Or perhaps you plan to replace the clunker in the rumpus room in anticipation of the upcoming school year — and it includes your “homework” from the office or personal data like financial information or family Social Security numbers.
Even people unfamiliar with the FTC carry with them virtually ever hour of the day a little reminder from America’s consumer protection agency. It’s the care label included on most things they wear — and the FTC is asking for feedback on its future from consumers, members of the apparel and textile industry, people in the cleaning business, and others.
Savvy executives like to stay in the loop on FTC activities that could affect their industry. They make it a habit to scan the headlines or check for relevant workshops or reports. But there’s a third category of information a bit less understood: closing letters from BCP staff.
A fax comes through at the office looking like it’s a form to re-up your existing phone directory listing. It includes information about your business, a “Yellow Page ID number,” and a familiar “walking fingers” logo. The fax, not addressed to any particular person or department in your company, instructs the recipient to sign and send the form back by an impending deadline. Buried in fine print is the only indication the fax is really a solicitation for new business.
If there were a master list of topics that need to be addressed gingerly, death and debt would rank at the top. For debt collectors attempting to collect the debts of a deceased consumer, a recent policy statement issued by the FTC addresses changes in state probate procedures and emphasizes debt collectors’ obligation to make sure they’re acting within the law.