Recent Posts

Debt Collection 2.0

Cell phones, email, social media, auto-dialers, databases, and payment portals.  This ain’t your Father’s debt collection business.  That’s why an April 28, 2011, FTC workshop, Debt Collection 2.0:  Protecting Consumers as Technologies Change, will focus on the impact developments like these are having on the consumer debt collection system.  As the agenda shows, the conversation will center on how technologies affect debt collectors’ compliance with the law and the cons

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Won't get fauxed again

If you haven’t seen the ads, you’ve probably been too busy listening to eight-tracks and playing Pong because billions — with a capital B — have been served up online. They look like news investigations about acai berry weight loss products conducted by independent journalists for reputable news outlets featuring the logos of national media and follow-up comments by satisfied consumers.

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Cleaning up ad claims

Science, studies, and statistics. There’s a reason advertisers feature them so prominently. When used accurately, they can be powerful tools for distinguishing your product from the competitors. But scientific claims — especially health-related ones — need solid proof.

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The FTC's settlement with Google: Part 4

Business practices at odds with promises in the company’s privacy policy. The failure to disclose adequately that the contacts with whom users emailed and chatted the most would become public by default. Confusing and hard-to-find controls to limit the sharing of personal info. False claims about adherence to the U.S.-EU Safe Harbor privacy framework.

Those were the allegations in the FTC’s complaint against Google. What changes will the agency’s proposed settlement bring about at the company?

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Workshop to examine lottery, other money transfer scams

It may have happened to an employee, one of your customers, or a member of your family.  Someone calls to report “You’re a winner!” of a foreign lottery.  To collect, all they have to do is wire money to cover the taxes and fees.  Or the caller impersonates a grandchild or other friend-in-need and says they’re desperate to have money wired now.  Both are examples of the elaborate schemes scam artists have come up with to try to convince people to wire cash to someone they don’t know.

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