Recent Posts

The FTC's Google settlement: What's the buzz?

“Sweet!  Check out Buzz.”

“Nah, go to my inbox.”

That was the intriguing choice facing Gmail users last year when Google launched Google Buzz, its social network. But according to a settlement announced this week by the FTC, the company violated the privacy promises it made to Gmail users and used deceptive tactics in the Buzz rollout.

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Welcome to Consumer University

As your customers' buying habits make clear, today’s consumer marketplace knows no borders.  That’s why the FTC and officials from nine Latin American countries are meeting in Washington, D.C., this week to consider the challenges of global consumer protection.

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Creepy little blood suckers

No, not those unpleasant former colleagues, but the resurgent bane of the business traveler:  bedbugs.

Bedbugs are coming out of the woodwork — followed closely by opportunists peddling iffy products aimed at on-the-go professionals.  Although bedbugs don't carry disease, their bites can cause itchy, annoying welts.  But before you shell out money for an unproven remedy, find out more about what will (and won't) protect you from these pests when you travel.

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The way the cookie crumbles

Following the ongoing discussion about behavioral advertising?  The FTC’s first online behavioral advertising case against a network advertiser offers insights into the agency's approach.

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Debt collection company pays record-setting civil penalty

Incessant phone calls to consumers, often about accounts that weren't theirs.

Repeated autocalls to wrong numbers.

Illegal disclosures to other people that a consumer owes money.

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