Those people who approached you to buy information about consumers and said they needed it for things like determining creditworthiness, suitability for employment, or eligibility for insurance? They may really have been FTC staffers checking if companies were complying with the Fair Credit Reporting Act (FCRA).
When it comes to older consumers, the usual anti-identity theft advice still applies. But as we get older, we’re more likely to receive government benefits, visit the doctor regularly, or ponder a move to Del Boca Vista Phase 3 — lifestyle changes that may present different kinds of ID theft concerns. Sure, it's an important topic for older consumers and their families. But if you have clients in the financial services, healthcare, or residential care sector, an upcoming FTC workshop will help them focus on what this means for businesses, too.
We’ve been saying it for years: “What the headline giveth, the footnote cannot taketh away.” The same holds true for the dense block of text, the hidden-away reverse side, the vague hyperlink, or any other place the FTC has warned advertisers may not meet the standard for “clear and conspicuous” disclosure. A recent settlement involving long distance phone cards emphasizes what’s not so fine about fine print.
When the topic turns to debt collection, some people assume the only thing that changes hands is money. But there’s another important consideration: the life cycle of consumer information as it flows through the debt collection process. That's the subject of Life of a Debt: Data Integrity in Debt Collection, a June 6, 2013, roundtable co-hosted by the FTC and the Consumer Financial Protection Bureau (CFPB).
Law enforcers hate ‘em, legitimate businesses hate ‘em, and consumers — well, they really hate ‘em: unauthorized charges that show up on people’s cell phone bills. It’s called mobile cramming and The Good Guys are united in finding answers to the problem.