Calling all cards

We’ve been saying it for years:  “What the headline giveth, the footnote cannot taketh away.”  The same holds true for the dense block of text, the hidden-away reverse side, the vague hyperlink, or any other place the FTC has warned advertisers may not meet the standard for “clear and conspicuous” disclosure.  A recent settlement involving long distance phone cards emphasizes what’s not so fine about fine print.

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FTC and CFPB host roundtable on data integrity in debt collection

When the topic turns to debt collection, some people assume the only thing that changes hands is money.  But there’s another important consideration:  the life cycle of consumer information as it flows through the debt collection process.  That's the subject of Life of a Debt: Data Integrity in Debt Collection, a June 6, 2013, roundtable co-hosted by the FTC and the Consumer Financial Protection Bureau (CFPB).

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Mobile cramming: What's on the agenda

Law enforcers hate ‘em, legitimate businesses hate ‘em, and consumers — well, they really hate ‘em:  unauthorized charges that show up on people’s cell phone bills.  It’s called mobile cramming and The Good Guys are united in finding answers to the problem.

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Updated FAQs to help keep your company COPPA-compliant

A lot has been happening on the COPPA front.  A few years ago, the FTC announced it was taking a fresh look at the Children's Online Privacy Protection Rule to make sure it was keeping up with the times.  Hundreds attended a national workshop to offer their candid assessment of what could be done to improve the Rule.  Then came more than 400 written comments from consumer groups, industry, educators, and parents.  You suggested sensible steps to keep Moms and Dads in the driver's seat about the information companies collect from their kids online while also strea

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Fraud harms 25.6 million people: Anyone you know?

The FTC is always working to know more about the types of fraud being committed and who spends money on them.  Periodically, we survey consumers and ask them to share details about their recent marketplace experiences and a bit about themselves.  Our most recent survey found that nearly 11% of U.S. adults — an estimated 25.6 million people — paid for fraudulent products and services in 2011.

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