Complying with COPPA: Frequently Asked Questions
A GUIDE FOR BUSINESS AND PARENTS
AND SMALL ENTITY COMPLIANCE GUIDE
(revised April 2013)
The following FAQs are intended to supplement the compliance materials available on the FTC website. In addition, you may send questions or comments to the FTC staff’s COPPA mailbox, CoppaHotLine@ftc.gov. This document represents the views of FTC staff and is not binding on the Commission. To view the Rule and compliance materials, go to the FTC's COPPA page for businesses. This document serves as a small entity compliance guide pursuant to the Small Business Regulatory Enforcement Fairness Act.
Some FAQs refer to a type of document called a Statement of Basis and Purpose. A Statement of Basis and Purpose is a document an agency issues when it promulgates or amends a rule, explaining the rule’s provisions and addressing comments received in the rulemaking process. A Statement of Basis and Purpose was issued when the COPPA Rule was promulgated in 1999, and another Statement of Basis and Purpose was issued when the Rule was revised in 2012.
- GENERAL QUESTIONS ABOUT THE COPPA RULE
- COPPA ENFORCEMENT
- PRIVACY POLICIES AND DIRECT NOTICES TO PARENTS
- WEB SITES AND ONLINE SERVICES DIRECTED TO CHILDREN
- PHOTOS, VIDEOS, AND AUDIO RECORDINGS
- GEOLOCATION DATA
- GENERAL AUDIENCE, TEEN, AND MIXED-AUDIENCE SITES OR SERVICES
- VERIFIABLE PARENTAL CONSENT
- EXCEPTIONS TO PRIOR PARENTAL CONSENT
- PARENTAL ACCESS TO CHILDREN’S PERSONAL INFORMATION
- DISCLOSURE OF INFORMATION TO THIRD PARTIES
- REQUIREMENT TO LIMIT INFORMATION COLLECTION
- COPPA AND SCHOOLS
- COPPA SAFE HARBOR PROGRAMS
1. What is the Children’s Online Privacy Protection Rule?
Congress enacted the Children’s Online Privacy Protection Act (COPPA) in 1998. COPPA required the Federal Trade Commission to issue and enforce regulations concerning children’s online privacy. The Commission’s original COPPA Rule became effective on April 21, 2000. The Commission issued an amended Rule on December 19, 2012. The amended Rule will become effective on July 1, 2013.
The primary goal of COPPA is to place parents in control over what information is collected from their young children online. The Rule was designed to protect children under age 13 while accounting for the dynamic nature of the Internet. The Rule applies to operators of commercial Web sites and online services (including mobile apps) directed to children under 13 that collect, use, or disclose personal information from children, and operators of general audience Web sites or online services with actual knowledge that they are collecting, using, or disclosing personal information from children under 13. The Rule also applies to Web sites or online services that have actual knowledge that they are collecting personal information directly from users of another Web site or online service directed to children.
Operators covered by the Rule must:
personal information collected online from children;
- Provide direct notice to parents and obtain verifiable parental consent, with limited exceptions, before
collecting personal information online from children;
- Give parents the choice of consenting to the operator’s collection and internal use of a child’s
information, but prohibiting the operator from disclosing that information to third parties (unless
disclosure is integral to the site or service, in which case, this must be made clear to parents);
- Provide parents access to their child’s personal information to review and/or have the information
- Give parents the opportunity to prevent further use or online collection of a child’s personal
- Maintain the confidentiality, security, and integrity of information they collect from children, including
by taking reasonable steps to release such information only to parties capable of maintaining its
confidentiality and security; and
- Retain personal information collected online from a child for only as long as is necessary to fulfill the
purpose for which it was collected and delete the information using reasonable measures to protect
against its unauthorized access or use.
In addition, the Rule prohibits operators from conditioning a child’s participation in an online activity on the child providing more information than is reasonably necessary to participate in that activity.
2. Who is covered by COPPA?
The Rule applies to operators of commercial Web sites and online services (including mobile apps) directed to children under 13 that collect, use, or disclose personal information from children. It also applies to operators of general audience Web sites or online services with actual knowledge that they are collecting, using, or disclosing personal information from children under 13. The Rule also applies to Web sites or online services that have actual knowledge that they are collecting personal information directly from users of another Web site or online service directed to children.
3. What is Personal Information?
The amended Rule defines personal information to include:
- First and last name;
- A home or other physical address including street name and name of a city or town;
- Online contact information;
- A screen or user name that functions as online contact information;
- A telephone number;
- A social security number;
- A persistent identifier that can be used to recognize a user over time and across different Web sites or online services;
- A photograph, video, or audio file, where such file contains a child’s image or voice;
- Geolocation information sufficient to identify street name and name of a city or town; or
- Information concerning the child or the parents of that child that the operator collects online from the child and combines with an identifier described above.
4. When does the amended Rule go into effect? What should I do about information I collected from children prior to the effective date that was not considered personal under the original Rule but now is considered personal information under the amended Rule?
The amended Rule, which goes into effect on July 1, 2013, added four new categories of information to the definition of personal information. The amended Rule of course applies to any personal information that is collected after the effective date of the Rule. Below we address, for each new category of personal information, an operator’s obligations regarding use or disclosure of previously collected information that will be deemed personal information once the amended Rule goes into effect:
- If you have collected geolocation information and have not obtained parental consent, you must do so immediately. Although geolocation information is now a stand-alone category within the definition of personal information, the Commission has made clear that this was simply a clarification of the 1999 Rule. The definition of personal information from the 1999 Rule already covered any geolocation information that provides information precise enough to identify the name of a street and city or town. Therefore, operators are required to obtain parental consent prior to collecting such geolocation information, regardless of when such data is collected.
- If you have collected photos or videos containing a child’s image or audio files with a child’s voice from a child prior to the effective date of the amended Rule, you do not need to obtain parental consent. This is consistent with the Commission’s statement contained in the 1999 Statement of Basis and Purpose for the COPPA Rule that operators need not seek parental consent for information collected prior to the effective date of the Rule. However, as a best practice, staff recommends that entities either discontinue the use or disclosure of such information after the effective date of the amended Rule or, if possible, obtain parental consent.
- Under the original Rule, a screen or user name was only considered personal information if it revealed an individual’s email address. Under the amended Rule, a screen or user name is personal information where it functions in the same manner as online contact information, which includes not only an email address, but any other “substantially similar identifier that permits direct contact with a person online.” As with photos, videos, and audio, any newly-covered screen or user name collected prior to the effective date of the amended Rule is not covered by COPPA, although we encourage you as a best practice to obtain parental consent if possible. A previously-collected screen or user name is covered, however, if the operator associates new information with it after the effective date of the amended Rule.
- Persistent identifiers were covered by the original Rule only where they were combined with individually identifiable information. Under the amended Rule, a persistent identifier is covered where it can be used to recognize a user over time and across different Web sites or online services. Consistent with the above, operators need not seek parental consent for these newly-covered persistent identifiers if they were collected prior to the effective date of the Rule. However, if after the effective date of the amended Rule an operator continues to collect, or associates new information with, such a persistent identifier, such as information about a child’s activities on its Web site or online service, this collection of information about the child’s activities triggers COPPA. In this situation, the operator is required to obtain prior parental consent unless such collection falls under an exception, such as for support for the internal operations of the Web site or online service.
5. I don’t collect any of the newly-covered types of personal information. Other than the changes to the definition of personal information, in what ways is the new Rule different?
As discussed in additional FAQs below, the amendments to the Rule help to ensure that COPPA continues to meet its originally stated goals to minimize the collection of personal information from children and create a safer, more secure online experience for them, even as online technologies, and children’s uses of such technologies, evolve. The final Rule amendments, among other things:
- Modify the definition of “operator” to make clear that the Rule covers an operator of a child-directed site or service where it integrates outside services, such as plug-ins or advertising networks, that collect personal information from its visitors. The definition of “Web site or online service directed to children” was also amended to clarify that the Rule covers a plug-in or ad network when it has actual knowledge that it is collecting personal information through a child-directed Web site or online service and to allow a subset of child-directed sites and services to differentiate among users;
- Streamline and clarify the direct notice requirements to ensure that key information is presented to parents in a succinct ‘‘just-in-time’’ notice;
- Expand the non-exhaustive list of acceptable methods for obtaining prior verifiable parental consent;
- Create new exceptions to the Rule’s notice and consent requirements;
- Strengthen data security protections;
- Require reasonable data retention and deletion procedures;
- Strengthen the Commission’s oversight of self-regulatory safe harbor programs; and
- Institute voluntary pre-approval mechanisms for new consent methods and for activities that support the internal operations of a Web site or online service.
6. Where can I find information about COPPA?
The FTC has a comprehensive Web site, www.ftc.gov, which provides information to the public on a variety of agency activities. Clicking on the Privacy & Security link in the Featured Topics section of the FTC’s home page will take you to the Privacy and Security portion of the FTC’s Business Center. Clicking on the link labeled Children’s Privacy will take you to the Children’s Privacy section, which also is accessible by cutting and pasting the following link into a web browser: http://business.ftc.gov/privacy-and-security/children’s-privacy. The Children’s Privacy section includes a variety of materials regarding COPPA, including all proposed and final Rules, public comments received by the Commission in the course of its rulemakings, guides for businesses, parents, and teachers, information about the Commission-approved COPPA safe harbor programs, and FTC cases brought to enforce COPPA. Many of the educational materials on the FTC Web site also are available in hard copy free of charge by calling the FTC Consumer Response Center’s toll free number at (877) FTC-HELP.
7.What should I do if I have questions about the COPPA Rule?
The first thing you should do is read the FTC’s Children’s Privacy guidance materials. If, after reviewing the FTC’s online materials, you continue to have specific COPPA questions, please send an email to our COPPA hotline at CoppaHotLine@ftc.gov.
8. What should I do if I have a complaint about someone violating the COPPA Rule?
You may fill out a complaint form online at Consumer Complaint? Report it to the FTC. You also may call our toll free telephone number, (877) FTC-HELP, to submit your complaint to a live operator.
9. I know that COPPA does not just apply to Web sites, but also to “online services.” What types of online services does COPPA apply to?
COPPA applies to personal information collected online by operators of both Web sites and online services. The term “online service” broadly covers any service available over the Internet, or that connects to the Internet or a wide-area network. Examples of online services include services that allow users to play network-connected games, engage in social networking activities, purchase goods or services online, receive online advertisements, or interact with other online content or services. Mobile applications that connect to the Internet, Internet-enabled gaming platforms, voice-over-Internet protocol services, and Internet-enabled location-based services also are online services covered by COPPA.
10. Does COPPA apply to information about children collected online from parents or other adults?
No. COPPA only applies to personal information collected online from children, including personal information about themselves, their parents, friends, or other persons. However, the Commission’s 1999 Statement of Basis and Purpose notes that the Commission expects that operators will keep confidential any information obtained from parents in the course of obtaining parental consent or providing for parental access pursuant to COPPA. See 64 Fed. Reg. 59888, 59902 n.213.
11. Why does COPPA apply only to children under 13? What about protecting the online privacy of teens?
In enacting the Children’s Online Privacy Protection Act, Congress determined to apply the statute’s protections only to children under 13, recognizing that younger children are particularly vulnerable to overreaching by marketers and may not understand the safety and privacy issues created by the online collection of personal information.
Although COPPA does not apply to teenagers, the FTC is concerned about teen privacy and does believe that strong, more flexible, protections may be appropriate for this age group. See FTC Report: Protecting Consumer Privacy in an Era of Rapid Change: Recommendations for Businesses and Policymakers (Mar. 2012), at 29, 60. The FTC also has issued a number of guidance documents for teens and their parents. These educational materials are available at www.OnguardOnline.gov.
12. I know the COPPA Rule is triggered by the collection of personal information from children, but the information I collect at my site or service is voluntary, not mandatory. Does COPPA still apply?
Yes. The Rule governs the online collection of personal information from children by a covered operator, even if children volunteer the information or are not required by the operator to input the information to participate on the Web site or service. The Rule also covers operators that allow children publicly to post personal information. Finally, as the FTC made clear in the amended Rule, the passive tracking of children’s personal information through a persistent identifier, and not just its active collection, also is covered by COPPA. See 16 C.F.R. § 312.2 (definition of “collection”).
13. Will the COPPA Rule keep my child from accessing pornography?
No. COPPA is meant to give parents control over the online collection, use, or disclosure of personal information from children, and was not designed to protect children from viewing particular types of content wherever they might go online.
If you are concerned about your children accessing online pornography or other inappropriate materials, you may want to consider a filtering program or an Internet Service Provider that offers tools to help screen out or restrict access to such material. Information about such tools is available at organizations such as www.getnetwise.org and www.staysafeonline.org, and from manufacturers of several operating systems.
14. Will the amended COPPA Rule prevent children from lying about their age to register for general audience sites or online services whose terms of service prohibit their participation?
No. COPPA covers operators of general audience Web sites or online services only where such operators have actual knowledge that a child under age 13 is the person providing personal information. The Rule does not require operators to ask the age of visitors. However, an operator of a general audience site or service that chooses to screen its users for age in a neutral fashion may rely on the age information its users enter, even if that age information is not accurate. In some circumstances, this may mean that children are able to register on a site or service in violation of the operator’s Terms of Service. If, however, the operator later determines that a particular user is a child under age 13, COPPA’s notice and parental consent requirements will be triggered.
15. How does the FTC enforce the Rule?
Information about the FTC’s COPPA enforcement actions can be found by clicking on the Case Highlights link in the FTC’s Business Center. Parents, consumer groups, industry members, and others that believe an operator is violating COPPA may submit complaints to the FTC through the FTC’s Web site, www.ftc.gov, or toll free number, (877) FTC-HELP.
16. What are the penalties for violating the Rule?
A court can hold operators who violate the Rule liable for civil penalties of up to $16,000 per violation. The amount of civil penalties a court assesses may turn on a number of factors, including the egregiousness of the violations, whether the operator has previously violated the Rule, the number of children involved, the amount and type of personal information collected, how the information was used, whether it was shared with third parties, and the size of the company. Information about the FTC’s COPPA enforcement actions, including the amounts of civil penalties obtained, can be found by clicking on the Case Highlights link in the FTC’s Business Center.
17. Can the states or other federal government agencies enforce COPPA?
Yes. COPPA gives states and certain federal agencies authority to enforce compliance with respect to entities over which they have jurisdiction. In the past, Texas and New Jersey have brought COPPA enforcement actions. See https://www.oag.state.tx.us/oagnews/release.php?id=2288 (Dec. 2007), and http://www.nj.gov/oag/newsreleases12/pr20120606a.html (June 2012). In addition, certain federal agencies, such as the Office of the Comptroller of the Currency and the Department of Transportation, are responsible for handling COPPA compliance for the specific industries they regulate.
18. What should I do if my Web site or app does not comply with the Rule?
First, until you get your Web site or online service into compliance, you must stop collecting, disclosing, or using personal information from children under age 13.
Educational materials aimed at operators of Web sites and online services are available in the Children’s Privacy Section of the FTC’s Business Center. See also Marketing Your Mobile App: Get it Right From the Start. These materials can provide you with helpful guidance. You might also choose to consult with one of the Commission-approved COPPA Safe Harbor Programs or seek the advice of counsel.
19. Are Web sites and online services operated by nonprofit organizations subject to the Rule?
COPPA expressly states that the law applies to commercial Web sites and online services and not to nonprofit entities that otherwise would be exempt from coverage under Section 5 of the FTC Act. In general, because many types of nonprofit entities are not subject to Section 5 of the FTC Act, these entities are not subject to the Rule. However, nonprofit entities that operate for the profit of their commercial members may be subject to the Rule. See FTC v. California Dental Association, 526 U.S. 756 (1999). Although nonprofit entities generally are not subject to COPPA, the FTC encourages such entities to post privacy policies online and to provide COPPA’s protections to their child visitors.
20. Does COPPA apply to Web sites and online services operated by the Federal Government?
As a matter of federal policy, all Web sites and online services operated by the Federal Government and contractors operating on behalf of federal agencies must comply with the standards set forth in COPPA. See OMB Guidance for Implementing the Privacy Provisions of the E-Government Act of 2002 (Sept. 2003).
21. The Internet is a global medium. Do Web sites and online services developed and run abroad have to comply with the Rule?
Foreign-based Web sites and online services must comply with COPPA if they are directed to children in the United States, or if they knowingly collect personal information from children in the U.S. The law’s definition of “operator” includes foreign-based Web sites and online services that are involved in commerce in the United States or its territories. As a related matter, U.S.-based sites and services that collect information from foreign children also are subject to COPPA.
COPPA applies only to those Web sites and online services that collect, use, or disclose personal information from children. However, the FTC recommends that all Web sites and online services – particularly those directed to children – post privacy policies online so visitors can easily learn about the operator’s information practices. See Mobile Apps for Kids: Disclosures Still Not Making the Grade (Dec. 2012) and Mobile Apps for Kids: Current Privacy Disclosures are Disappointing (Feb. 2012).
- The name, address, telephone number, and email address of all operators collecting or maintaining personal information through the site or service (or, after listing all such operators, provide the contact information for one that will handle all inquiries from parents);
- A description of what information the operator collects from children, including whether the operator enables children to make their personal information publicly available, how the operator uses such information, and the operator’s disclosure practices for such information; and
- That the parent can review or have deleted the child’s personal information and refuse to permit its further collection or use, and state the procedures for doing so. See 16 C.F.R. § 312.4(d) (“notice on the Web site or online service”).
By streamlining the Rule’s online notice requirements, the Commission hopes to encourage operators to provide clear, concise descriptions of their information practices, which may have the added benefit of being easier to read on smaller screens (e.g., those on smartphones or other Internet-enabled mobile devices).
No. The Rule requires that privacy policies must be “clearly and understandably written, complete, and must contain no unrelated, confusing, or contradictory materials.” See 16 C.F.R. § 312.4(a) (“General principles of notice”).
It depends. The amended Rule expands the types of information that are considered “personal.” See 16 C.F.R. § 312.2 (definition of personal information). Therefore, you should examine your information collection practices to determine whether you are collecting information from children that is now considered personal under the Rule, and that now may require you to notify parents and obtain their consent. In addition, you should review the amended Rule’s requirements for the form and content of privacy notices to make sure that your direct notices (see FAQ 32, below) and online privacy policies comply (see FAQ 23, above). See 16 C.F.R. § 312.4(b) and (d).
In addition, an operator of a general audience Web site or online service that has a separate children’s area must post a link to its notice of information practices with regard to children on the home or landing page or screen of the children’s area. See 16 C.F.R. § 312.4(d).
The amended Rule states that the “operator must post a prominent and clearly labeled link to an online notice of its information practices with regard to children on the home or landing page or screen of its Web site or online service, and, at each area of the Web site or online service where personal information is collected from children.” 16 C.F.R. § 312.4(d). In the 1999 Statement of Basis and Purpose, the Commission explained that “‘clear and prominent’ means that the link must stand out and be noticeable to the site’s visitors through use, for example, of a larger font size in a different color on a contrasting background. The Commission does not consider ‘clear and prominent’ a link that is in small print at the bottom of the home page, or a link that is indistinguishable from a number of other, adjacent links.” See 64 Fed. Reg. 59888, 59894. A link that is at the bottom of the page may be acceptable if the manner in which it is presented makes it clear and prominent.
32. I know that the amended Rule made some changes to the direct notice that must be sent to parents before I collect personal information from children. What are those changes?
The Rule requires operators to make reasonable efforts, taking into account available technology, to ensure that a parent of a child receives direct notice of the operator’s practices with regard to the collection, use, or disclosure of personal information from children, including notice of any material changes to practices to which the parent previously consented. The amended Rule significantly changed the format and content of the information that must be included in an operator’s direct notice to parents. The Rule now provides a very detailed roadmap of what information must be included in your direct notice depending upon what personal information is collected and for what purposes.
There are four instances where a direct notice is required or appropriate under the Rule:
- Where an operator seeks to obtain a parent’s verifiable consent prior to the collection, use, or disclosure of a child’s personal information. In this case, the direct notice must:
- State that the operator has collected the parent’s online contact information from the child, and, if such is the case, the name of the child or the parent, in order to obtain the parent’s consent;
- State that the parent’s consent is required for the collection, use, or disclosure of such information, and that the operator will not collect, use, or disclose any personal information from the child if the parent does not provide such consent;
- Set forth the additional items of personal information the operator intends to collect from the child, or the potential opportunities for the disclosure of personal information, should the parent provide consent;
- Provide the means by which the parent can provide verifiable consent to the collection, use, and disclosure of the information; and
- State that if the parent does not provide consent within a reasonable time from the date the direct notice was sent, the operator will delete the parent’s online contact information from its records. See 16 C.F.R. § 312.4(c)(1).
- Where an operator voluntarily seeks to provide notice to a parent of a child’s online activities that do not involve the collection, use or disclosure of personal information. In this case, the direct notice must:
- State that the operator has collected the parent’s online contact information from the child in order to provide notice to, and subsequently update the parent about, a child’s participation in a Web site or online service that does not otherwise collect, use, or disclose children’s personal information;
- State that the parent’s online contact information will not be used or disclosed for any other purpose;
- State that the parent may refuse to permit the child’s participation in the Web site or online service and may require the deletion of the parent’s online contact information, and how the parent can do so; and
- Provide a hyperlink to the operator’s online notice of its information practices. See 16 C.F.R. § 312.4(c)(2).
- Where an operator intends to communicate with the child multiple times via the child’s online contact information and collects no other information. In this case, the direct notice must:
- State that the operator has collected the child’s online contact information from the child in order to provide multiple online communications to the child;
- State that the operator has collected the parent’s online contact information from the child in order to notify the parent that the child has registered to receive multiple online communications from the operator;
- State that the online contact information collected from the child will not be used for any other purpose, disclosed, or combined with any other information collected from the child;
- State that the parent may refuse to permit further contact with the child and require the deletion of the parent’s and child’s online contact information, and how the parent can do so;
- State that if the parent fails to respond to this direct notice, the operator may use the online contact information collected from the child for the purpose stated in the direct notice; and
- Provide a hyperlink to the operator’s online notice of its information practices. See 16 C.F.R. § 312.4(c)(3).
- Where the operator’s purpose for collecting a child’s and a parent’s name and online contact information is to protect a child’s safety and the information is not used or disclosed for any other purpose. In this case, the direct notice must:
- State that the operator has collected the name and the online contact information of the child and the parent in order to protect the safety of a child;
- State that the information will not be used or disclosed for any purpose unrelated to the child’s safety;
- State that the parent may refuse to permit the use, and require the deletion, of the information collected, and how the parent can do so;
- State that if the parent fails to respond to this direct notice, the operator may use the information for the purpose stated in the direct notice; and
- Provide a hyperlink to the operator’s online notice of its information practices. See 16 C.F.R. § 312.4(c)(4).
34. I have an app directed to children. At what point in the download process should I send parents my direct notice?
Unless one of the limited exceptions applies (see FAQ 58), the Rule requires that you send parents the direct notice prior to the collection of any personal information from the child. The limited exception to this is that you may collect the parent’s online contact information for the sole purpose of sending the parent the direct notice. Alternatively, you may provide the direct notice to the parent through other means, such as through the device onto which the app is downloaded, if the mechanisms both (1) provide such notice and obtain the parent’s consent before any collection of personal information and (2) are reasonably designed to ensure that it is the parent who receives the notice and provides the consent.
35. COPPA applies to Web sites or online services that are “directed to children.” What determines whether or not a Web site or online service is directed to children?
The amended Rule sets out a number of factors for determining whether a Web site or online service is directed to children. These include subject matter of the site or service, its visual content, the use of animated characters or child-oriented activities and incentives, music or other audio content, age of models, presence of child celebrities or celebrities who appeal to children, language or other characteristics of the Web site or online service, or whether advertising promoting or appearing on the Web site or online service is directed to children. The Rule also states that the Commission will consider competent and reliable empirical evidence regarding audience composition, as well as evidence regarding the intended audience of the site or service. See 16 C.F.R. § 312.2 (definition of “Web site or online service directed to children,” paragraph (1)).
As described in FAQ 39 below, the amended Rule also considers a Web site or online service to be “directed to children” where it has actual knowledge that it is collecting personal information directly from users of another Web site or online service that is directed to children. See 16 C.F.R. § 312.2 (definition of “Web site or online service directed to children,” paragraph (2)).
36. I run a child-directed app. I would like to screen users so that I only have to get parental consent from children under age 13, not from everyone who uses the app. May I?
It depends. Because of its very nature, in most instances, a Web site or online service (such as an app) directed to children must treat all visitors as children and provide COPPA’s protections to every such visitor. This means that for the most part, a Web site or online service directed to children may not screen users for age.
However, the amended Rule provides for a narrow exception for a site or service that may be directed to children under the criteria set forth in FAQ 35 above, but that does not target children as its primary audience. For instance, a child-directed site may target children under age 13, as well as parents or younger teens. An operator of a site or service meeting this standard may age-screen its users if it: (1) does not collect personal information from any visitor prior to collecting age information, and (2) prevents the collection, use, or disclosure of personal information from visitors who identify themselves as under age 13 without first complying with the amended Rule’s notice and parental consent provisions. See 16 C.F.R. § 312.2 (definition of “Web site or online service directed to children,” paragraph (3)). Importantly, as an operator of a Web site or online service directed to children, you may not block children from participating in the Web site or online service (see FAQ 38 below).
37. What evidence would I need to demonstrate whether children under age 13 are or are not the “primary target audience” for my Web site?
As the operator, you should carefully analyze who your intended audience is, the actual audience, and in many instances, the likely audience for your site or service. In making these determinations, you should keep in mind the factors for a “Web site or online service directed to children” contained in paragraph (1) of 16 C.F.R. § 312.2. See FAQ 35, above. You may also get a better sense of your site or service once it has been in operation, and may need to make some changes accordingly.
38. I run a site that I believe may fall within the FTC’s sub-category of a Web site directed to children but where it is acceptable to age-screen users. Can I age-screen and completely block users who identify as being under age 13 from participating in any aspect of my site?
No. If your site falls within the definition of a “Web site or online service directed to children” as set forth in paragraph (1) of 16 C.F.R. § 312.2, then you may not block children from participating altogether, even if you do not intend children to be your primary target audience. Instead, what the amended Rule now permits you to do is to use an age screen in order to differentiate between your child and non-child users. You may decide to offer different activities, or functions, to your users depending upon age, but you may not altogether prohibit children from participating in a child-directed site or service.
39. I operate an advertising network service. Under what circumstances will I be held to have “actual knowledge” that I have collected personal information directly from users of another Web site or online service directed to children?
The circumstances under which you will be deemed to have acquired “actual knowledge” that you have collected personal information directly from users of a child-directed site or service will very much depend upon the particular facts of your situation. In the 2012 Statement of Basis and Purpose, the Commission set forth two cases where it believes that the actual knowledge standard will likely be met:
- where a child-directed content provider (who will be strictly liable for any collection) directly communicates the child-directed nature of its content to you, the ad network; or
- where a representative of your ad network recognizes the child-directed nature of the content.
Under the first scenario, any direct communications that the child-directed property has with you, or your authorized representatives, indicating the child-directed nature of its content, would give rise to actual knowledge. In addition, if in the future, there develops a formal industry standard or agreed-upon convention under which sites or services signal their child-directed status to you (e.g., via explicit signaling from the embedding web page to you), you also will be held to have actual knowledge.
Under the second scenario, it is unlikely that the mere collection of a URL from a child-directed site or service will constitute actual knowledge. If, however, you or one of your authorized representatives recognizes, through independent evidence, the child-directed nature of a site or service through which you are collecting personal information, you may be held to have acquired actual knowledge.
40. Am I required to inform third parties that my Web site or online service is directed to children? Even if I am not required to do so, how can I do this? If I signal the nature of my site or service, will this protect me from liability under COPPA?
The amended Rule does not require you to inform third parties of the child-directed nature of your site or service, and doing so, without more, will not relieve you of your obligations under COPPA. Remember, you are responsible for the collection of personal information from your users, no matter who is doing the collection; therefore, you will need to do more than simply identify yourself to third parties. As a child-directed property, absent an exception under the amended Rule (see FAQ 58, below), you must: (1) not collect or allow any other entity to collect personal information from your visitors; or (2) provide notice and obtain prior parental consent before collecting or allowing any entity to collect personal information from your visitors, as well as provide all of the other COPPA protections. In addition, Commission staff recommends that operators of child-directed Web sites or services signal their status to third parties and you may arrange with the third party collecting the personal information to provide adequate COPPA protections.
41. I want to run ads on my child-directed Web sites and apps. What do I need to know to make sure that I am complying with COPPA?
There are a number of questions you must find answers to before you enter into an arrangement with any entity to serve advertising to run on your child-directed sites and services. These include:
- Is there a way to control the type of advertising that appears on the sites and services? (e.g., can you stipulate and contract only for contextual advertising, and can you prohibit behavioral advertising or retargeting?)
- What categories of information will be collected from users on the sites and services in connection with the ads they are served? Will persistent identifiers be collected for purposes other than support for internal operations? Will geolocation information be collected in connection with the ads served?
You should make informed decisions before you permit advertising to run on your sites and services. Depending on what advertising choices you make, you may be required to notify parents in your online privacy policies and in a direct notice, and obtain verifiable parental consent, before you permit advertising to occur. Remember that the amended Rule holds you liable for the collection of information that occurs on or through your sites and services, even if you yourself do not engage in such collection.
42. I have no idea what information the third parties whose content I have embedded in my kids’ app might collect from my users. Do I need to know this information?
Yes. As the operator of a child-directed app, you must conduct an inquiry into the information collection practices of every third party that can collect information via your app. You need to determine each third party’s information collection practices so that you can make an informed decision as to whether its presence on your app will require you to give parents notice and obtain their consent prior to their collection of personal information from children. See FAQ 40, above.
43. I run a moderated Web site that is directed to children and I prescreen all children’s submissions in order to delete personal information before postings go live. Do I have to get parental consent if I allow children to post photos of themselves but no other personal information?
Yes. The amended Rule considers photos, videos, and audio recordings that contain a child’s image or voice to be personal information. This means that operators covered by COPPA must either (i) prescreen and delete from children’s submissions any photos, videos, or audio recordings of themselves or other children or (ii), first give parents notice and obtain their consent prior to permitting children to upload any photos, videos, or audio recordings of themselves or other children.
44. I want to offer a child-directed app. The app would allow children to upload pictures of their favorite pets or places. I do not ask children to provide their email addresses or their names, or really any personal information for that matter. How does COPPA apply to me?
COPPA applies to photos, videos, and audio files that contain children’s images or voices. It also applies to geolocation data contained in these files sufficient to identify street name and name of city or town. Finally, it applies to any persistent identifiers collected via the children’s upload of their photos. Therefore, in order to offer an app without parental notice and consent, the operator must take the following steps
- Pre-screen the children’s photos in order to delete any that depict images of children or to delete the applicable portion of the photo, if possible. The operator must also remove any other personal information, for example, geolocation metadata, contained in the photos prior to posting them through the app. Note that if an operator does not pre-screen, then it may be subject to civil penalties under COPPA if any personal information is collected from children without the operator first notifying parents and obtaining their consent; and
- Ensure that any persistent identifiers are used only to support the internal operations of the app (as that term is defined in the Rule) and are not used or disclosed to contact a specific individual or for any other purpose.
45. Do I have to get parental consent if first I blur images in the children’s photos so that you cannot see any facial features when the pictures go live on my site?
An operator of a site directed to children does not need to notify parents or obtain their consent if it blurs the facial features of children in photos before posting them on its Web site. See 2012 Statement of Basis and Purpose, 78 Fed. Reg. 3972, 3982 n.123. The same goes for a site that has actual knowledge it has collected the photos from children. Before posting such photos, however, the operator must also remove any other personal information they contain, such as geolocation metadata, and ensure that it is not using or disclosing persistent identifiers collected from children in a manner that violates the amended Rule.
46. Does the amended Rule prohibit adults, such as parents, grandparents, teachers, or coaches from uploading photos of children?
COPPA only covers information collected online from children. It does not cover information collected from adults that may pertain to children. Thus, COPPA is not triggered by an adult uploading photos of children on a general audience site or in the non-child directed portion of a mixed-audience Web site.
However, operators of Web sites or online services that are primarily directed to children (as defined by the Rule) must assume that the person uploading a photo is a child and they must design their systems either to: (1) give notice and obtain prior parental consent, (2) remove any child images and metadata prior to posting, or (3) create a special area for posting by adults, if that is the intention.
47. My app is directed to children. A child can upload photos into the app and manipulate and decorate the photos in different ways, but the app does not transmit any personal information (photos or otherwise) from the child’s device. Am I “collecting” personal information because the child is interacting with a photo stored on the device?
No. You are not collecting personal information simply because your app interacts with personal information that is stored on the device and is never transmitted.
48. I automatically collect geolocation information from users of my children’s app, but I do not use this information for anything. Am I responsible for notifying parents and getting their consent to such collection?
Yes. COPPA covers the collection of geolocation information, not just its use or disclosure.
49. What if I give my users a choice to turn off geolocation information? Do I still have to notify parents and get prior parental consent?
COPPA is designed to notify parents and give them the choice to consent. Therefore, it is not sufficient to provide such notification and choice to the child user of a Web site or service. If the operator intends to collect geolocation information, the operator will be responsible for notifying parents and obtaining their consent prior to such collection.
50. The amended Rule covers “geolocation information sufficient to identify street name and name of city or town.” What if my children’s app only collects coarse geolocation information, tantamount to collecting a ZIP code but nothing more specific?
COPPA does not require an operator to notify parents and obtain their consent before collecting the type of coarse geolocation services described. However, the operator should be quite certain that, in all instances, the geolocation information it collects is more general than that sufficient to identify street name and name of city or town.
51. The geolocation information I collect through my app provides coordinate numbers. It does not specifically identify a street name and name of city or town. Do I have to notify parents and get their consent in this instance?
COPPA covers the collection of geolocation information “sufficient” to identify street name and name of city or town. It does not require the actual address identification of such information at the time of collection. One example where COPPA would be triggered is where an app takes the user’s longitude and latitude coordinates and translates them to a precise location on a map.
52. Am I responsible if children lie about their age during the registration process on my general audience Web site?
The Rule does not require operators of general audience sites to investigate the ages of visitors to their sites or services. See 1999 Statement of Basis and Purpose, 64 Fed. Reg. 59888, 59892. However, operators will be held to have acquired actual knowledge of having collected personal information from a child where, for example, they later learn of a child’s age or grade from a concerned parent who has learned that his child is participating on the site or service.
53. I have an online service that is intended for teenagers. How does COPPA affect me?
Although you may intend to operate a “teen service,” in reality, your site may attract a substantial number of children under 13, and thus may be considered to be a “Web site or online service directed to children” under the Rule. Just as the Commission considers several factors in determining whether a site or service is directed to children, you too should consider your service’s subject matter, visual content, character choices, music, and language, among other things. If your service targets children as one of its audiences – even if children are not the primary audience – then your service is “directed to children.”
In circumstances where children are not the primary audience of your child-directed service, the amended Rule allows you to employ an age screen in order to provide COPPA’s protections to only those visitors who indicate they are under age 13. Note that sites or services directed to children cannot use the age screen to block children under age 13. See FAQ 38 above. Once you identify child visitors, you may choose to:
- Collect parents’ online contact information to provide direct notice in order to obtain parents’ consent to your information collection, use and disclosure practices; or
- Direct child visitors to content that does not involve the collection, use, or disclosure of personal information.
54. Can I block children under 13 from my general audience Web site or online service?
Yes. COPPA does not require you to permit children under age 13 to participate in your general audience Web site or online service, and you may block children from participating if you so choose. By contrast, you may not block children from participating in a Web site or online service that is directed to children as defined by the Rule. See FAQ 38, above.
If you choose to block children under 13 on your general audience site or service, you should take care to design your age screen in a manner that does not encourage children to falsify their ages to gain access to your site or service. Ask age information in a neutral manner at the point at which you invite visitors to provide personal information or to create a user ID.
In designing a neutral age-screening mechanism, you should consider:
- Making sure the data entry point allows users to enter their age accurately. An example of a neutral age-screen would be a system that allows a user freely to enter month, day, and year of birth. A site that includes a drop-down menu that only permits users to enter birth years making them 13 or older, would not be considered a neutral age-screening mechanism since children cannot enter their correct ages on that site.
- Avoiding encouraging children to falsify their age information, for example, by stating that visitors under 13 cannot participate or should ask their parents before participating. In addition, simply including a check box stating, “I am over 12 years old” would not be considered a neutral age-screening mechanism.
In addition, consistent with long standing Commission advice, FTC staff recommends using a cookie to prevent children from back-buttoning to enter a different age. Note that if you ask participants to enter age information, and then you fail either to screen out children under age 13 or to obtain their parents’ consent to collecting these children’s personal information, you may be liable for violating COPPA. See, e.g., the FTC’s COPPA cases against Path, Inc., Playdom, Inc. and Sony BMG Music Entertainment.
55. I operate a general audience gaming site and do not ask visitors to reveal their ages. I do permit users to submit feedback, comments, or questions by email. What are my responsibilities if I receive a request for an email response from a player who indicates that he is under age 13?
Under the Rule’s one-time response exception (16 C.F.R. § 312.5(c)(3)) you are permitted to send a response to the child, via the child’s online contact information, without sending notice to the parent or obtaining parental consent. However, you must delete the child’s online contact information from your records promptly after you send your response. You may not use the child’s online contact information to re-contact the child (or for any other purpose), or disclose the child’s online contact information. Note that if you choose not to respond to the child’s inquiry, you must still immediately delete the child’s personal information from your records. Additionally, such an email may give you actual knowledge that you have collected personal information from a child (e.g., if you had previously collected the child’s email address as part of a Web site registration process). In such a circumstance, you would need to take steps to ensure that you are complying with COPPA, such as obtaining parental consent or immediately deleting any personal information collected from the child.
56. I operate a general audience online service and do not ask visitors to reveal their ages. However, I do permit users to create their own blog pages, and my service has a number of online forums.
(a)What happens if a child registers on my service and posts personal information (e.g., on a comments page) but does not reveal his age anywhere?
The COPPA Rule is not triggered in this scenario. The Rule applies to an operator of a general audience Web site if it has actual knowledge that a particular visitor is a child. If a child posts personal information on a general audience site or service but does not reveal his age, and if the operator has no other information that would lead it to know that the visitor is a child, then the operator would not be deemed to have acquired “actual knowledge” under the Rule and would not be subject to the Rule’s requirements.
However, even where a child himself has not revealed his age on a site or service, an operator may acquire actual knowledge where it later learns of a child’s age – for example, through a report from a concerned parent who has discovered that her child is participating on the site. Where an operator knows that a particular visitor is a child, the operator must either meet COPPA’s notice and parental consent requirements or delete the child’s information.
(b) What happens if a child posts in a forum and announces her age?
If no one in your organization is aware of the post, then you may not have the requisite actual knowledge under the Rule. However, you may be considered to have actual knowledge where a child announces her age under certain circumstances, for example, if you monitor your posts, if a responsible member of your organization sees the post, or if someone alerts you to the post (e.g., a concerned parent who learns that his child is participating on your site).
57. When do I have to get verifiable parental consent?
The Rule provides generally that an operator must obtain verifiable parental consent before collecting any personal information from a child, unless the collection fits into one of the Rule’s exceptions described in various FAQs herein. See 16 C.F.R. § 312.5(c).
58. May I first collect personal information from the child, and then get parental permission to such collection if I do not use the child’s information before getting the parent’s consent?
As a general rule, operators must get verifiable parental consent before collecting personal information online from children under 13.
Certain, limited exceptions let operators collect certain personal information from a child before obtaining parental consent. See 16 C.F.R. § 312.5(c). These exceptions include:
- Where the sole purpose of collecting the name or online contact information of the parent or child is to provide notice to the parent and obtain parental consent. Note that under this exception, if the operator has not obtained parental consent after a reasonable time from the date of the information collection, the operator must delete such information from its records;
- Where the sole purpose of collecting online contact information from a child is to respond directly on a one-time basis to a specific request from the child, and where such information is not used to re-contact the child or for any other purpose, is not disclosed, and is deleted by the operator from its records promptly after responding to the child’s request;
- Where the purpose of collecting a child’s and a parent’s online contact information is to respond directly more than once to the child’s specific request, and where such information is not used for any other purpose, disclosed, or combined with any other information collected from the child. Here, the operator must provide parents with notice and the means to opt out of allowing the site’s future contact of the child. In providing such notice, the operator must make reasonable efforts, taking into consideration available technology, to ensure that the parent receives appropriate notice and will not be deemed to have made reasonable efforts where the notice to the parent was unable to be delivered;
- Where the purpose of collecting a child’s and a parent’s name and online contact information, is to protect the safety of a child, and where such information is not used or disclosed for any purpose unrelated to the child’s safety. Here, the operator must make reasonable efforts, taking into consideration available technology, to provide a parent with appropriate notice;
- Where the purpose of collecting a child’s name and online contact information is to:
- Protect the security or integrity of its Web site or online service;
- Take precautions against liability;
- Respond to judicial process; or
- To the extent permitted under other provisions of law, to provide information to law enforcement agencies or for an investigation on a matter related to public safety;
- Where an operator collects a persistent identifier and no other personal information and such identifier is used for the sole purpose of providing support for the internal operations of the Web site or online service as outlined in FAQ 76 below; or
- Where a third-party operator has actual knowledge that it has a presence on a child-directed site (e.g., through a social widget or plug-in embedded on the site), it collects a persistent identifier and no other personal information from a visitor of the child-directed site, and the third-party operator’s previous affirmative interaction with that user confirmed the user was not a child (e.g., an age-gated registration process).
59. I collect personal information from children who use my online service, but I only use the personal information I collect for internal purposes and I never give it to third parties. Do I still need to get parental consent before collecting that information?
It depends. First, you should determine whether the information you collect falls within one of the amended Rule’s limited exceptions to parental consent outlined in FAQ 58 above. If you fall outside of one of those exceptions, you must notify parents and obtain their consent. However, if you only use the information internally, and do not disclose it to third parties or make it publicly available, then you may obtain parental consent through use of the Rule’s “email plus” mechanism, as outlined in FAQ 60 below. See 16 C.F.R. § 312.5(b)(2).
60. How do I get parental consent?
You may use any number of methods to obtain verifiable parental consent, as long as the method you choose is reasonably calculated to ensure that the person providing consent is the child’s parent. The Rule sets forth several non-exhaustive options, and you can apply to the FTC for pre-approval of a new consent mechanism, as set out in FAQ 70 below.
If you are going to disclose children’s personal information to third parties, or allow children to make it publicly available (e.g., through a social networking service, online forums, or personal profiles) then you must use a method that is reasonably calculated, in light of available technology, to ensure that the person providing consent is the child’s parent. Such methods include:
- Providing a consent form to be signed by the parent and returned via U.S. mail, fax, or electronic scan (the “print-and-send” method);
- Requiring the parent, in connection with a monetary transaction, to use a credit card, debit card, or other online payment system that provides notification of each discrete transaction to the primary account holder;
- Having the parent call a toll-free telephone number staffed by trained personnel, or have the parent connect to trained personnel via video-conference; or
- Verifying a parent’s identity by checking a form of government-issued identification against databases of such information, provided that you promptly delete the parent’s identification after completing the verification.
If you are going to use children’s personal information only for internal purposes – that is, you will not be disclosing the information to third parties or making it publicly available – then you can use any of the above methods or you can use the “email plus” method of parental consent. “Email plus” allows you to request (in the direct notice sent to the parent’s online contact address) that the parent indicate consent in a return message. To properly use the email plus method, you must take an additional confirming step after receiving the parent’s message (this is the “plus” factor). The confirming step may be:
- Requesting in your initial message to the parent that the parent include a phone or fax number or mailing address in the reply message, so that you can follow up with a confirming phone call, fax or letter to the parent; or
- After a reasonable time delay, sending another message via the parent’s online contact information to confirm consent. In this confirmatory message, you should include all the original information contained in the direct notice, inform the parent that he or she can revoke the consent, and inform the parent how to do so.
61. I would like to get consent by collecting a credit card or debit card number from the parent, but I do not want to engage in a monetary transaction. Is this ok?
No. The amended Rule permits an operator to use a credit card, debit card, or other online payment system as a form of verifiable parental consent, but only if the card or payment system: (1) is used in connection with a monetary transaction, and (2) provides notification of each discrete transaction to the primary account holder. Therefore, use of a credit or debit card, without a monetary transaction, is not an acceptable method of verifiable parental consent.
62. I would like to use a credit card or a government-issued identification as a method of parental consent. I am worried, however, that I will not know whether it is the child’s parent or another adult who is submitting identification for consent. Do I need to collect additional information to confirm that, in fact, it is the parent?
No. By providing appropriate notice and obtaining consent in connection with the amended Rule’s proper use of a credit card or government identification, the operator will be deemed to fulfill its obligation under the Rule.
63. What do I do if some parents cannot or will not use the consent method I have chosen? For instance, some parents might not have a credit card, or might feel uncomfortable providing government identification information online.
Many operators find it useful to offer a choice of consent methods for those parents who cannot, or will not, use their primary consent mechanism. At the very least, you might consider offering one alternate method that parents might be more comfortable with, such as a print-and-send form.
64. Should I give out passwords or PIN numbers to parents to confirm their identity in any future contact with them?
Once you have notified a parent and obtained verifiable consent, providing a password or a PIN number is a good way to confirm a parent’s identity for any future contact you might have with that parent. Remember that if you change your information practices in a material way in the future, you will have to send a new parental notice and obtain an updated consent to the new practices. Obtaining an updated consent may be easier if you have given the parent a password or a PIN number in your initial consent process.
In addition, the Rule requires you to give a parent access to any personal information you have collected from the child. Before you provide that information, you will need to confirm that the person requesting the information is the child’s parent. Again, providing the parent a password or a PIN number makes it easier to confirm the parent’s identity if the parent requests access to the child’s personal information.
65. I know that I must allow parents to consent to my collection and use of their children’s information, while giving them the option of prohibiting me from disclosing that information to third parties. Does that mean that if I operate a social networking site, or have chat rooms or message boards, I have to offer the same kind of “choice” about these types of sites as well?
The Rule requires an operator to give parents the option to consent to the collection and use of a child’s personal information without consenting to the disclosure of such information to third parties. See 16 C.F.R. § 312.5(a)(2). However, an operator must only provide this choice where the disclosure of the information is not inherent in the activity to which the parent is consenting.
You should note that the Rule’s definition of “disclosure” is broader than merely “releasing” personal information to third parties. Under the Rule, “disclosure” includes “[m]aking personal information collected by an operator from a child publicly available in identifiable form by any means, including but not limited to a public posting through the Internet, or through a personal home page or screen posted on a Web site or online service; a pen pal service; an electronic mail service; a message board; or a chat room.” See 16 C.F.R. § 312.2.
66. As a mobile app operator, can I rely on a parent’s app store account to serve as verifiable parental consent if a credit card is attached to that account?
Without more, the collection of a parent’s app account number or password is insufficient to fulfill the Rule’s notice and consent requirements. In order to meet the Rule’s notice requirements, the operator must provide parents with a direct notice outlining the operator’s information collection practices. In addition, the Rule requires that the consent mechanism used must be reasonably calculated, in light of available technology, to ensure that the person providing consent is the child’s parent. The mere entry of an app store account number or password, without other indicia of reliability (e.g., knowledge-based authentication questions or verification of government identification), does not provide sufficient assurance that the person entering the account or password information is the parent, and not the child.
67. What types of information can I collect to obtain or confirm parental consent? Can I use a parent’s mobile phone number to obtain or confirm parental consent?
The Rule permits you to collect the parent’s “online contact information,” defined as an email address, an IM user identifier, a VOIP identifier, a video chat user identifier, or other substantially similar identifier. A mobile phone number is not online contact information and therefore cannot be collected from the child as part of the consent initiation process. However, once you have connected with the parent via the parent’s online contact information, you may request a parent’s mobile phone number in order to further communicate with him or her.
68. How long will “email plus” remain an approved form of parental consent?
The amended Rule identifies email plus as an acceptable method for verifiable parental consent where an operator does not “disclose” children’s personal information. The Commission has determined that email-plus shall be permanent, just as are the other approved methods for verifiable parental consent.
69. Can I use a third party to carry out my notice and consent obligations for me?
Yes. For instance, several of the Commission-approved COPPA safe harbor programs offer parental notification and consent systems for operators who are members of their programs. In addition, the Commission recognized in the 2012 Statement of Basis and Purpose that these and other common consent mechanisms could benefit operators (especially smaller ones) and parents if they offer a proper means for providing notice and obtaining verifiable parental consent, as well as ongoing controls for parents to manage their children’s accounts. See 78 Fed. Reg. 3972, 3989. Remember that, whether or not you use a common consent mechanism to assist in providing notice and obtaining consent, as the operator you are responsible for ensuring that the notice accurately and completely reflects your information collection practices and that the consent mechanism is reasonably designed to reach the parent.
70. Can I apply to the FTC for pre-approval of a new consent mechanism?
Yes. The amended Rule provides a mechanism for interested parties to file a written request for Commission approval of parental consent methods not currently enumerated in 16 C.F.R. § 312.5(b). See 16 C.F.R. § 312.12(a).
71. I would like to apply to the FTC for approval of a new method of parental consent that I have developed, but I am concerned about having my trade secrets publicly posted. Is there a way to prevent this?
The Commission recognized this concern in the 2012 Statement of Basis and Purpose, noting that, “just as the Commission has done for COPPA safe harbor applicants, it would permit those entities that voluntarily seek approval of consent mechanisms to seek confidential treatment for those portions of their applications that they believe warrant trade secret protection. In the event an applicant is not comfortable with the Commission’s determination as to which materials will be placed on the public record, it will be free to withdraw the proposal from the approval process.” See 78 Fed. Reg. 3972, 3992.
72. I want to have a contest on my child-directed Web site. Can I use the Rule’s “one-time contact” exception to prior parental consent?
Yes, if you properly design your contest. You may use the “one time contact” exception if you collect children’s online contact information, and only this information, to enter them in the contest, and then only contact such children once when the contest ends to notify them if they have won or lost. At that point, you must delete the online contact information you have collected.
If, however, you expect to contact the children more than one time, you must use the “multiple-contact” exception, for which you must also collect a parent’s online contact information and provide parents with direct notice of your information practices and an opportunity to opt out. In either case, the Rule prohibits you from using the children’s online contact information for any other purpose, and requires you to ensure the security of the information, which is particularly important if the contest runs for any length of time.
If you wish to collect any information from children online beyond online contact information in connection with contest entries – such as collecting a winner’s home address to mail a prize – you must first provide parents with direct notice and obtain verifiable parental consent, as you would for other types of personal information collection beyond online contact information. If you do need to obtain a mailing address and wish to stay within the one-time exception, you may ask the child to provide his parent’s online contact information and use that identifier to notify the parent if the child wins the contest. In your prize notification message to the parent, you may ask the parent to provide a home mailing address to ship the prize, or invite the parent to call a telephone number to provide the mailing information.
73. I have a child-directed Web site that has an “Ask the Author” corner where children can email questions to featured authors. Do I need to provide notice and obtain parental consent?
If you simply answer the child’s question and then delete the child’s email address (and do not otherwise maintain or store the child’s personal information in any form), then you fall into the Rule’s “one-time contact” exception and do not need to obtain parental consent.
74. I offer e-cards and the ability for children to forward items of interest to their friends on my child-directed app. Can I take advantage of one of the Rule’s exceptions to parental consent or must I notify parents and obtain consent for this activity?
The answer depends on how you design your e-card or forward-to-a-friend system. Any system providing any opportunity to reveal personal information other than the recipient’s email address requires you to obtain verifiable consent from the sender’s parent (not email plus), and does not fall within one of COPPA’s limited exceptions. This means that if your e-card/forward-to-a-friend system permits personal information to be disclosed either in the “from” or “subject” lines, or in the body of the message, then you must notify the sender’s parent and obtain verifiable parental consent before collecting any personal information from the child.
In order to take advantage of COPPA’s “one-time contact exception” for your e-cards, your web form may only collect the recipient’s email address (and, if desired, the sender or recipient’s first name); you may not collect any other personal information either from the sender or the recipient, including persistent identifiers that track the user over time and across sites. Moreover, in order to meet this one-time contact exception, your e-card system must not allow the sender to enter her full name, her email address, or the recipient’s full name. Nor may you allow the sender to freely type messages either in the subject line or in any text fields of the e-card.
Finally, you should send the e-card immediately and automatically delete the recipient’s email address immediately after sending. If you choose to retain the recipient’s email address until some point in the future (e.g., until the e-card is opened by the recipient, or you allow the sender to indicate a date in the future when the e-card should be sent), then this collection parallels the conditions for the Rule’s “multiple contact exception” for obtaining verifiable parental consent. In this scenario, you must collect the sender’s parent’s email address and provide notice and an opportunity to opt out to the sender’s parent before the e-card is sent. See 1999 Statement of Basis and Purpose, 64 Fed. Reg. 59888, 59902 n.222.
75. I would like to collect email address, but no other personally identifying information, during my Web site’s registration process. I intend to use the email address only for the purpose of providing password reminders to users who register on my site. Do I first have to provide notice and obtain parental consent before collecting a child’s email address?
If you plan to retain the child’s email address in retrievable form after the initial collection, to be used, for example, to email children reminders of their passwords, then you must provide notice to parents and the opportunity to opt out under the Rule’s multiple-contact exception. See 16 C.F.R. § 312.5(c)(4).
76. What does “support for the internal operations of the Web site or online service” mean?
“Support for the internal operations of the Web site or online service,” as defined in 16 C.F.R. 312.2, means activities necessary for the site or service to maintain or analyze its functioning; perform network communications; authenticate users or personalize content; serve contextual advertising or cap the frequency of advertising; protect the security or integrity of the user, Web site, or online service; ensure legal or regulatory compliance; or fulfill a request of a child as permitted by § 312.5(c)(3) and (4). Persistent identifiers collected for the sole purpose of providing support for the internal operations of the Web site or online service do not require parental consent, so long as no other personal information is collected and the persistent identifiers are not used or disclosed to contact a specific individual, including through behavioral advertising; to amass a profile on a specific individual; or for any other purpose.
77. Can both a child-directed Web site and a third-party plug-in that collect persistent identifiers from users of that child-directed site rely on the Rule’s exception for “support for internal operations”?
Yes. A child-directed site and a third-party plug-in collecting persistent identifiers from users of that child-directed site can both rely upon the Rule’s “support for internal operations” exception where the only personal information collected from such users are persistent identifiers for purposes outlined in the “support for internal operations” definition. The persistent identifier information collected by the third-party plug-in may in some instances support only the plug-in’s internal operations; in other instances, it may support both its own internal operations and the internal operations of the child-directed site.
78. Does the exception for “support for internal operations” allow me to perform, or retain another party to perform, site analytics?
Yes. Where you, a service provider, or a third party collects persistent identifier information from users of your child-directed site to perform analytics encompassed by the Rule’s “support for internal operations” definition, and the information is not used for any other purposes not covered by the support for internal operations definition, then you can rely upon the Rule’s exemption from parental and consent.
79. I am an ad network that uses persistent identifiers to personalize advertisements on websites. I know that I operate on a child-directed site, but isn’t personalization considered “support for internal operations”?
No. The term “support for internal operations” does not include behavioral advertising. The inclusion of personalization within the definition of support for internal operations was intended to permit operators to maintain user driven preferences, such as game scores, or character choices in virtual worlds. “Support for internal operations” does, however, include the collection or use of persistent identifiers in connection with serving contextual advertising on the child-directed site.
80. Do I have to keep all information I have ever collected online from a child in case a parent may want to see it in the future?
No. As the Commission noted in the 1999 Statement of Basis and Purpose, “if a parent seeks to review his child’s personal information after the operator has deleted it, the operator may simply reply that it no longer has any information concerning that child.” See 64 Fed. Reg. 59888, 59904.
81. What if, despite my most careful efforts, I mistakenly give out a child’s personal information to someone who is not that child’s parent or guardian?
The Rule requires you to provide parents with a means of reviewing any personal information you collect online from children. Although the Rule provides that the operator must ensure that the requestor is a parent of the child, it also notes that if you follow reasonable procedures in responding to a request for disclosure of this personal information, you will not be liable under any federal or state law if you mistakenly release a child’s personal information to a person other than the parent. See 16 C.F.R. § 312.6(a)(3)(i) and (b).
DISCLOSURE OF INFORMATION TO THIRD PARTIES
82. If I want to share children’s personal information with a service provider or a third party, how should I evaluate whether the security measures that entity has in place are “reasonable” under the Rule?
Before sharing information with such entities, you should determine what the service providers’ or third parties’ data practices are for maintaining the confidentiality and security of the data and preventing unauthorized access to or use of the information. Your expectations for the treatment of the data should be expressly addressed in any contracts that you have with service providers or third parties. In addition, you must use reasonable means, such as periodic monitoring, to confirm that any service providers or third parties with which you share children’s personal information maintain the confidentiality and security of that information.
83. If a third party discovers that it has been collecting information via a child-directed service, what are its obligations regarding information it has already collected?
If a third-party service determines that it has been collecting personal information from users of a child-directed site or service, it must take steps to comply with COPPA. First, it must immediately cease collecting further personal information from users of the child-directed site or service. Second, with regard to the users from whom it already has collected personal information, the service may choose either to: (a) delete such personal information and close the relevant user accounts; or (b) take the user information offline and initiate the Rule’s parental notification and consent process. If the third party does not promptly obtain the required consent, then it must delete such information and close the account.
84. If I operate a social networking service and a parent revokes her consent to my maintaining personal information collected from the child, can I deny that child access to my service?
Yes. If a parent revokes consent and directs you to delete the personal information you had collected from the child, you may terminate the child’s use of your service. See 16 C.F.R. § 312.6(c).
85. I know that the Rule says I cannot condition a child’s participation in a game or prize offering on the child’s disclosing more information than is reasonably necessary to participate in those activities. Does this limitation apply to other online activities?
Yes. The applicable Rule provision is not limited to games or prize offerings, but includes “another activity.” See 16 C.F.R. § 312.7. This means that you must carefully examine the information you intend to collect in connection with every activity you offer in order to ensure that you are only collecting information that is reasonably necessary to participate in that activity. This guidance is in keeping with the Commission’s general guidance on data minimization.
86. Can an operator of a Web site or online service rely upon an educational institution to provide consent to the operator’s collection, use or disclosure of personal information from students?
COPPA does not preclude schools from acting as intermediaries between operators and parents in the notice and consent process, or from serving as the parent’s agent in the process of collecting personal information online from students in the school context. See 1999 Statement of Basis and Purpose, 64 Fed. Reg. 59888, 59903. Determining whether the school may provide consent on behalf of a parent, or whether the operator can rely on the school for consent, will depend on the nature of the relationship between the online service and the school or child, and the nature of the collection, use, or disclosure of the child’s personal information. See FAQ 87, below.
Whether the operator is working with the school, or obtaining consent directly from parents, it must provide a complete and accurate disclosure regarding what data is collected from children, how it will be used, and with whom it will be shared. The operator may violate the Rule if it fails to disclose its data collection, use, or disclosure practices to the consenting party.
In addition, the school also must consider its obligations under the Family Educational Rights and Privacy Act (FERPA), which gives parents certain rights with respect to their children's education records. FERPA is administered by the U.S. Department of Education. For general information on FERPA, see http://www2.ed.gov/policy/gen/guid/fpco/ferpa/index.html. Many school systems have implemented Acceptable Use Policies for Internet Use (AUPs) to educate parents and students about in-school Internet use.
87. Under what circumstances can an operator of a Web site or online service rely upon an educational institution to provide consent?
Many school districts contract with third-party Web site operators to offer online programs solely for the benefit of their students and for the school system, for example, homework help lines, individualized education modules, online research and organizational tools, or web-based testing services. COPPA does not apply where a school has contracted with an operator to collect personal information from students for the use and benefit of the school, and for no other commercial purpose. Thus, the operator is not required to obtain consent directly from parents, and can presume that the school’s authorization for the collection of students’ personal information is based upon the school having obtained the parents’ consent. However, the operator must provide the school with full notice of its collection, use, and disclosure practices, so that the school may make an informed decision. The school may also want to inform parents of these practices in its Acceptable Use Policy.
If, however, an operator intends to use or disclose children’s personal information for its own commercial purposes in addition to the provision of services to the school, it will need to obtain parental consent.
88. What information should a school seek from an operator before entering into an arrangement that permits the collection, use or disclosure of personal information from students?
A school should be careful to understand how an operator will collect, use, and disclose personal information from its students in deciding whether to use these online technologies with students. Among the questions that a school should ask potential operators are:
- What types of personal information will the operator collect from students?
- How does the operator use this personal information?
- Does the operator use or share the information for commercial purposes not related to the provision of the online services requested by the school? For instance, does it use the students’ personal information in connection with online behavioral advertising, or building user profiles for commercial purposes not related to the provision of the online service?
- Does the operator enable parents to review and have deleted the personal information collected from their children?
- What measures does the operator take to protect the security, confidentiality, and integrity of the personal information that it collects?
- What are the operator’s data retention and deletion policies for children’s personal information?
89. I am an educator and I want students in my school to share information for class projects using a publicly-available online social network that permits children to participate with prior parental consent. Can I register students in lieu of having their parents register them?
This question assumes that your school has not entered into an arrangement with the social network for the provision of school-based activities, but rather that you intend to use a service that is more broadly-available to children and possibly other users. The Commission has recognized the school’s ability to act in the stead of parents in order to provide in-school Internet access. However, where the activities and the associated collection or disclosure of children’s personal information will extend beyond school-based activities, the school should carefully consider whether it has effectively notified parents of its intent to allow children to participate in such online activities before giving consent on parents’ behalf.
90. How can I qualify as a Commission-approved COPPA safe harbor program?
To be considered for COPPA safe harbor status, an industry group or other person must submit its self-regulatory guidelines to the FTC for approval. The Rule requires the Commission to publish the safe harbor application in the Federal Register seeking public comment. The Commission then is required to make a written determination on the application within 180 days after its filing.
COPPA safe harbor applications must contain:
- A detailed explanation of the applicant’s business model and technological capabilities and mechanisms it will use to assess member operator’s information collection practices;
- A copy of the full text of the safe harbor program’s guidelines and any accompanying commentary;
- A comparison of each program guideline with each corresponding Rule provision and a statement of how each guideline meets the Rule’s requirements; and
- A statement of how the assessment mechanisms and disciplinary consequences provide effective COPPA enforcement.
The amended Rule sets forth the key criteria the FTC will consider in reviewing a safe harbor application:
- Whether the applicant’s program includes guidelines that provide substantially the same or greater protection than the standards set forth in the COPPA Rule;
- Whether the program includes an effective, mandatory mechanism to independently assess member operators’ compliance with the program’s guidelines, which at a minimum must include a comprehensive annual review by the safe harbor program of each member operator;
- Whether the program includes effective disciplinary actions for member operators who do not comply with the safe harbor program guidelines.
See 16 C.F.R. § 312.11.
91. What should I do if I am interested in submitting my self-regulatory program to the FTC for approval under the safe harbor provision?
Information about applying for FTC approval of a safe harbor program is provided in Section 312.11 of the Rule and online at the COPPA Safe Harbor Program portion of the FTC’s Business Center Web site. In addition, you may send an email to CoppaHotLine@ftc.gov, and a member of the FTC staff will help answer your questions.
92. How can I learn about safe harbor programs that have been approved by the Commission?
Information about the applicants who have sought safe harbor status can be found online at the COPPA Safe Harbor Program portion of the FTC’s Business Center Web site. The site includes each organization’s applications and guidelines, along with comments submitted by the public, and the basis for the Commission’s written determination of each application.
Opportunity to Comment
The National Small Business Ombudsman and 10 Regional Fairness Boards collect comments from small businesses about federal compliance and enforcement activities. Each year, the Ombudsman evaluates the conduct of these activities and rates each agency’s responsiveness to small businesses. Small businesses can comment to the Ombudsman without fear of reprisal. To comment, call toll-free 1-888-REGFAIR (1-888-734-3247) or go to www.sba.gov/ombudsman.