Legal Resources

Mobile Cramming: A Federal Trade Commission Staff Report

July 28, 2014

Following up on the FTC's 2013 national roundtable on mobile cramming, a staff report outlining five best practices for members of the industry

Mobile Cramming Roundtable

May 7, 2013

A national roundtable to examine mobile cramming, unauthorized third-party charges on mobile phone bills

Paper, Plastic…or Mobile? A Staff Report on the FTC Workshop on Mobile Payments

March 8, 2013

An FTC staff report today highlighting key issues facing consumers and companies as they adopt mobile payment services

Consumer Sentinel Network Data Book (2012)

February 26, 2013

Report analyzing consumer complaints received by the FTC in 2012, including a list of the Top 10 Consumer Complaints and complaint data by state and metropolitan area

In Short: Advertising & Privacy Disclosures in a Digital World

May 29, 2012

Following up on the FTC's 2000 "Dot Com Disclosures" publication, a national workshop to consider the need for new guidance concerning effecting advertising and privacy disclosures in online and mobile environments

Paper, Plastic . . . or Mobile

April 25, 2012

FTC workshop to examine the use of mobile payments in the marketplace and how this emerging technology impacts consumers

Forum on Unauthorized Third-Party Charges on Telephone Bills (Cramming)

May 11, 2011

Forum on how the government, businesses, and organizations can work together to prevent consumers from being victimized by unauthorized third-party charges on their telephone bills, a practice known as “cramming"

Fraud Forum Report

December 29, 2009

Staff report that examines more effective ways to protect consumers from fraudulent schemes and focus the collective knowledge and experience of forum participants to fight fraud.

Negative Option Marketing Report

January 1, 2009

Report presenting five marketing principles for avoiding deception in negative option offers on the Internet, which poses unique issues not present in print or telephone marketing.

Pay On The Go: Consumers and Contactless Payment

July 24, 2008

Town Hall meeting exploring the growth of contactless payment systems and their implications for consumer protection policy. This meeting built on a 2006 hearing which examined technological and business developments expected to shape consumers' experiences over the next ten years.

Beyond Voice: Mapping the Mobile Marketplace

May 6, 2008

Town Hall exploring the evolving mobile commerce (Mcommerce) marketplace and its implications for consumer protection policy. This meeting built on a 2006 hearing which examined technological and business developments expected to shape consumers' experiences over the next ten years.

Negative Option Marketing

January 25, 2007

Workshop to analyze the marketing of goods and services through offers with negative option features. The workshop addressed the pros and cons of such offers, discussed online marketing of such offers, and explored ways to make effective disclosures when such offers are made online.

Mobile Wireless Web, Data Services and Beyond: Emerging Technologies and Consumer Issues Report

January 3, 2002

Summary report from workshop examining emerging wireless Internet and data technologies and the privacy, security, and consumer protection issues they raise.