Legal Resources

Debt Collection & the Latino Community: An FTC-CFPB Roundtable

October 22, 2014

How do debt collection and credit reporting issues affect Latino consumers, especially those who have limited English proficiency? That's the subject of a national roundtable hosted by the Federal Trade Commission and the Consumer Financial Protection Bureau.

Mobile Cramming: A Federal Trade Commission Staff Report

July 28, 2014

Following up on the FTC's 2013 national roundtable on mobile cramming, a staff report outlining five best practices for members of the industry

Life of a Debt: Data Integrity in Debt Collection

June 5, 2013

Joint FTC-CFPB roundtable to examine the flow of consumer data throughout the debt collection process

Mobile Cramming Roundtable

May 7, 2013

A national roundtable to examine mobile cramming, unauthorized third-party charges on mobile phone bills

Paper, Plastic…or Mobile? A Staff Report on the FTC Workshop on Mobile Payments

March 8, 2013

An FTC staff report today highlighting key issues facing consumers and companies as they adopt mobile payment services

Consumer Sentinel Network Data Book (2012)

February 26, 2013

Report analyzing consumer complaints received by the FTC in 2012, including a list of the Top 10 Consumer Complaints and complaint data by state and metropolitan area

The Structure and Practices of the Debt Buying Industry

January 30, 2013

The first empirical study of debt buyers, companies in the business of buying consumer debts and trying to collect on them

In Short: Advertising & Privacy Disclosures in a Digital World

May 29, 2012

Following up on the FTC's 2000 "Dot Com Disclosures" publication, a national workshop to consider the need for new guidance concerning effecting advertising and privacy disclosures in online and mobile environments

Paper, Plastic . . . or Mobile

April 25, 2012

FTC workshop to examine the use of mobile payments in the marketplace and how this emerging technology impacts consumers

Consumer Sentinel Network Data Book (2011)

February 28, 2012

Report listing the top consumer complaints received by the FTC’s Consumer Sentinel Database in 2011

The Road Ahead: Selling, Financing, and Leasing Motor Vehicles

November 17, 2011

National workshops in Detroit, San Antonio, and Washington, D.C., to explore the consumer protection issues that arise in the sale, financing or leasing of motor vehicles

Forum on Unauthorized Third-Party Charges on Telephone Bills (Cramming)

May 11, 2011

Forum on how the government, businesses, and organizations can work together to prevent consumers from being victimized by unauthorized third-party charges on their telephone bills, a practice known as “cramming"

Debt Collection 2.0: Protecting Consumers as Technologies Change

April 28, 2011

Public workshop to examine how debt collectors are using new technologies and how this affects consumers

Fair Debt Collection Practices Act Annual Report - 2011

March 21, 2011

Report to Congress summarizing the administrative and enforcement actions taken in 2010 under the Fair Debt Collection Practices Act aiming to curtail abusive, deceptive, and unfair debt collection practices in the marketplace.

Consumer Sentinel Network Data Book (2010)

March 8, 2011

Report analyzing consumer complaints received by the FTC in 2010, including a list of the Top 10 Consumer Complaints and complaint data by state and metropolitan area

Activities of the Federal Trade Commission Under the Truth In Lending Act, the Consumer Leasing Act, the Equal Credit Opportunity Act, and the Electronic Fund Transfer Act During 2010

February 1, 2011

Annual report to the Federal Reserve Board on FTC enforcement activities regarding the Equal Credit Opportunity Act, Electronic Fund Transfer Act, Consumer Leasing Act, and Truth in Lending Act, including a discussion of FTC activities under the Dodd-Frank Wall Street Reform and Consumer Protection Act.

College Scholarship Fraud Prevention Act Report - 2010

July 13, 2010

Ninth annual report from the FTC, the Department of Justice, and the Department of Education describing efforts to combat scholarship and financial aid fraud in 2009.

Repairing a Broken System: Protecting Consumers in Debt Collection Litigation and Arbitration

July 12, 2010

Report about system for resolving consumer debt collection disputes recommends significant litigation and arbitration reforms to improve efficiency and fairness to consumers.

Report to the White House Council on Women and Girls

June 1, 2010

Report focuses on discrete FTC program areas that have a particular impact on women and children. Highlights five areas, describing, for each, recent FTC law enforcement actions or policy initiatives as well as available consumer and business education materials: health care for women and children; marketing to children and adolescents; consumer credit; entrepreneurship and business opportunities; and family pocketbook issues.

Report On Emergency Technology For Use With ATMs

May 7, 2010

Report regarding emergency PIN and alarm button devices that would allow users of ATMs to electronically alert police about crimes at ATMs.