The FTC’s Telemarketing Sales Rule helps protect consumers from fraudulent telemarketing calls and gives them certain protections under the National Do Not Call Registry. Companies also need to be familiar with rules banning most forms of robocalling. If you or someone working on your behalf is telemarketing products or services, know the dos and don’ts before you plan your strategy.
Guidance
Do you sell products by mail, by phone, or online? This publication discusses what the FTC's Mail Order Rule covers, offers how-to compliance advice, answers common questions, explains where to go for more information – and includes a copy of the Rule.
Businesses that operate – or provide billing for – pay-per-call services must follow the provisions of the 900-Number Rule. Find out more about the legal requirements for advertising, billing, and collections.
If your business or organization uses telemarketing, this in-depth guide is a “must read.” Review the dos and don’ts to make sure you’re up on the law, including the ban on most prerecorded robocalls.
Does your business market debt relief services? Read this guide on complying with amendments to the Telemarketing Sales Rule.
Answers to questions people are asking about debt relief services and the Telemarketing Sales Rule.
Curious about complying with the Do Not Call provisions of the Telemarketing Sales Rule? This publication answers common questions posed by telemarketers.
This article is part of the FTC’s efforts to help small business owners avoid scams. It explains common scams that target small businesses and non-profit organizations, describes scammers’ tactics, and provides steps people can take to protect their company from scams. Copies can be ordered for free at ftc.gov/bulkorder.
Resources
Curious about complying with the Do Not Call provisions of the Telemarketing Sales Rule? This publication answers common questions posed by telemarketers.
